Customer Feedback & Product Recommendations — boAt Airdopes Alpha
Analyzed 45 real customer reviews for boAt Airdopes Alpha to uncover friction points, sentiment trends, and feature requests, translated into a product roadmap and CSM action plan in an executive-style QBR deck.
Year
2025
Scope
User Research / Product Strategy
Client
Independent Research
Duration
2 weeks
User research project translating raw customer sentiment into structured product and business recommendations.
Challenge:
Customer reviews are unstructured, emotional, and hard to act on. The challenge was transforming raw qualitative feedback into a clear, prioritized product and business direction.
Solution:
Analyzed 45 customer reviews to identify top friction points, sentiment trends, and recurring feature requests. Mapped findings to a structured product roadmap with prioritized recommendations and built a CSM action plan, all presented in an executive-style QBR deck ready for a product or CS leadership audience.
